How can I become a customer?

You are…

a registered Musicshop

Conditions: You have a premises with regular opening hours. Download our New Customer registration form (german) fill it in and send it to us per post, fax: +49 (0) 611 950 89-100 or by E-mail. After checking over your details we will contact you.

Repair Studio

You can also become a customer but can only order accessories and repair articles. Instruments are only sold to specialist music shops. Download our New Customer registration form (german) fill it in and send it to us per post, fax: +49 (0) 611 950 89-100 or E-mail. After checking over your details we will contact you.

Musician

Dear Musician’s, we are a Wholesaler / Distributor and only sell to music shops. You can neither order nor purchase instruments or accessories from us. However, by using our dealer search system you can find a music shop that works with us. If you have any questions, please don’t hesitate to contact us.

Special case

If you have a particular query, we will be pleased to help you. Just telephone or send an email.

How can I order?

You have four options.

In order to deal with your orders promptly, please always give us your account number and use our article numbers.Thank you.

Is an item in stock?

The simplest way is to call us. If the reqired article is not in stock, we will contact our supplier and call you back.

How can I reserve products?

Unfortunately, it is not possible to reserve goods. “First come first serve”.

What are the delivery times

Generally, provided you order before 14:00 h, under normal circumstances we can get your order out on the same day and then it’s up to the parcel services to get it to you soonest. Inland is usually 1-2 days and abroad 4-6 days. Maybe sooner, it depends on the Parcel services. We do our best to make sure you get your order as soon as possible.

How are the goods shipped?
  • National / EU: Parcels up to 30Kg are sent by DPD.

  • International shipments: vary from country to country. You can ask us anytime.

  • With large shipments we use Forwarding Agents.

Please note, the shipping costs are calculated individually.

How do I receive my invoice?

Generally, we send the invoice through the post, on the same day we ship the goods.

Will I receive an order confirmation

Yes, after each order we send you confirmation per Fax. If you no longer have a fax, let us know and we will make a note to send the confirmation per email.